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Terms and Conditions

Rosemary Shrager’s Cookery School

Terms & Conditions

We reserve the right to cancel or change the date of a course where necessary or it is impractical for a course to run effectively. By booking on any of our courses you agree to abide by our terms and conditions. We reserve the right to make amendments to the cookery courses content and recipes without notice. In the event that the principal instructor is unable to attend a course due to illness or other matters beyond our control, we reserve the right to run the course using a deputy in their place. You must be 18 years or over to attend all our cookery courses with the exception of our Junior Gourmet courses where you must be 9 – 16 years old to attend.
It is your responsibility to inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Payments

Please note, we do not take provisional bookings, all payments should be made in full at the time of booking. We cannot confirm your place on a course until we receive full payment. We strongly recommend travel insurance for all attendees that will cover your costs in the event of you being unable to attend your course.

Gift Vouchers

Refunds are not available on gift voucher purchases nor can be exchanged for cash. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement. Should you wish to extend the expiry date of your gift voucher for a further three months, 10% of the voucher's full value will be charged, or for a further six months, 20% of the voucher's full value will be charged.

Health and Safety

To minimise risk, all attendees should wear comfortable shoes with flat, non-slip soles and covered toes. Casual clothing is recommended i.e. not your best outfit – please note we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All of our students will receive a short briefing on health and safety before commencing the course as well as a printed hand-out to take with them.

Cancellation policy

Our standard cancellation is 28 days.

Bookings can be transferred to another date but will be subject to a £10 rebooking fee. Should you wish to cancel within 14-28 days of your course date, 50% of your fee will be forfeited. If you cancel less than 14 days before your course date, the full fee will be forfeited. This policy also applies to bookings made using a gift voucher and will be applied upon re-booking.

Cancellation by Rosemary Shrager’s Cookery School

In the unlikely event of cancellation of a course by Rosemary Shrager’s Cookery School, we undertake to offer a suitable transfer or an alternative date or course within a reasonable period of time or a full refund. We are not to be held liable for any third-party costs, such as travel bookings or accommodation.